Customer Care Manager - State Farm Agent Team Member
North Ridgeville - OH
Customer Care Manager - State Farm Agent Team Member
Full Time • North Ridgeville - OH
Responsive recruiter
Benefits:
- Paid Holidays
- Health Insurance Reimbursement
- SIMPLE IRA Retirement Account Match
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
WHAT'S POSSIBLE HERE
Strong performers in this role who stay engaged with clients and embrace cross-selling opportunities can realistically earn $60–80K with base, bonus, and production. This isn’t a call center — it’s a career.
— Jim Cahlik, Agency Owner
Strong performers in this role who stay engaged with clients and embrace cross-selling opportunities can realistically earn $60–80K with base, bonus, and production. This isn’t a call center — it’s a career.
— Jim Cahlik, Agency Owner
| Base Salary $40,000 – $50,000 | With Bonus & Production Up to $80,000 | Licensing Paid by Agency
About the Role
We’re a growing State Farm agency in North Ridgeville, Ohio looking for a dependable, people-first Customer Service Representative to join our team. You’ll be the backbone of our client experience — handling policy changes, billing questions, renewals, and day-to-day service needs with accuracy and care.
This is a ground-floor opportunity at an agency actively expanding. Strong performers who develop client relationships and embrace cross-selling will see their income grow alongside their skills.
What You’ll Do
— Handle inbound client calls, emails, and walk-ins with professionalism
— Process policy changes, endorsements, and billing requests accurately
— Process policy changes, endorsements, and billing requests accurately
— Support account managers and the agency owner with client needs
— Maintain client records and follow up on outstanding items
— Identify cross-sell opportunities and assist with quoting as you grow
What We’re Looking For
— Strong communicator — phone, email, and in person
— Detail-oriented and organized under pressure
— Positive attitude and team-first mentality
— Insurance license preferred but not required — we’ll pay for your licensing
— Prior customer service, banking, or insurance experience is a plus
Why Join Us
— Competitive base salary $40,000–$45,000 depending on experience
— Performance bonuses and production pay — top CSRs reach $60–80K
— Paid licensing and continuing education
— Real mentorship — not just a job description
— A team that’s growing, not standing still
— North Ridgeville location — convenient to Lorain and Cuyahoga counties
| Ready to apply? Submit your resume through our careers portal. We review every application personally.
Compensation: $40,000.00 - $80,000.00 per year
Ready to Launch Your Career?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Jim Cahlik - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in 36525 Center Ridge Rd, North Ridgeville, OH 44039.
- I have been a State Farm agent since 2014.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- I am a proud graduate of The Ohio State University.
- We currently have 5 team members at our agency.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none